Last updated: 10 September 2026
FreshTrack (SOFTAPP SOLUTIONS LLC) does not collect, store or share any personal data from its users. The only thing that ever reaches us is what you write to us by email, and we cover that at the end, under "Who is responsible and what you can ask for".
The products, containers, lists and settings you create are saved only on your device and, if you have iCloud enabled, in your private iCloud database, which only you can reach with your Apple Account. We cannot see it or access it.
Label reading, the recipes the app suggests from what you have at home, and product image generation are handled by Apple Intelligence. Depending on the feature and your iOS version, Apple processes them on your own device or on Private Cloud Compute, Apple's infrastructure designed so that no one — not even Apple — can access or retain what is processed. In no case do they pass through our servers or any third-party AI: we never see your label text, what you have stored, or your photos.
When you scan a barcode, the app queries the public Open Food Facts database sending only the product's numeric code, with no identifier of you or your device.
These features arrive with version 1.1. Version 1.0 does not use Siri or Shortcuts and publishes nothing to the iPhone search index: if that is the version you have installed, this section does not apply to you.
From version 1.1 onwards, FreshTrack works with Siri and the Shortcuts app, and publishes what you have stored to your iPhone's search index (Spotlight) so you can find it from system search and so Siri can answer you.
For each product and container, the index receives: the name, where it is (pantry, fridge or freezer), the quantity, the expiry date, the food type and, for containers, the note you wrote about what is inside. Your photos, ingredients, allergens, nutrition facts and shopping list are not published to the index.
That index is managed by the operating system, is private to the app and stays on your device: it does not sync to your other devices, it does not reach Apple and it does not reach us. We also do not know what you search for: when you type in iPhone search, the app does not receive what you typed — it only finds out if you tap one of its results.
If you ask it to, Siri can read out what you have stored. You can turn this off at any time in Settings › Siri › FreshTrack (or Settings › Apps › FreshTrack › Siri, depending on your iOS version) by disabling "Show Content in Search".
The camera is used only to scan barcodes and labels; NFC, only to read and write the tags on your containers; notifications, only to warn you about expiry dates. The photos the camera takes never leave your device, and neither does anything read from or written to an NFC tag. The only thing that leaves when you scan is the barcode number, to look it up in Open Food Facts.
This page counts visits with our own counter, hosted on our own infrastructure. It records only the date and the domain visited, so we know how many people come by. It uses no cookies, we do not store your IP address or any identifier of yours, and nothing is shared with third parties. So as not to count you twice in the same session, your browser keeps a marker that disappears when you close the tab.
The controller of the app and of this policy is SOFTAPP SOLUTIONS LLC, 74 E Glenwood Ave # 250, Smyrna, DE 19977, United States.
The app sends us nothing of yours, so the only thing we can ever hold is what you write to us at freshtrack@softapp.tech: your email address and whatever you tell us in the message. We use it only to reply to you and to sort out what you asked about; the legal basis is our legitimate interest in answering the people who write to us (Article 6(1)(f) GDPR). We keep those emails for as long as the conversation lasts and for up to a year afterwards; then we delete them. They are received and kept in the United States, where the company is based.
You can ask us at any time to see what we hold about you, to correct it, to delete it, to restrict what we do with it, or to object to us handling it: write to that same address and we will reply. If you think we are getting it wrong, you can complain to the data protection authority in your own country: in Spain that is the AEPD; the list of every authority in the European Union and the European Economic Area is on the European Data Protection Board website; in the United Kingdom it is the ICO.
Your products, containers and lists are yours to delete: from the app itself, and the iCloud copy from Settings › your name › iCloud on your iPhone. We have no copy to delete.
freshtrack@softapp.tech
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